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Last update: 23 September 2021
Innovations On Line Products guarantees your personal data protection. We are implementing a continuous improvement approach to its compliance with the General Data Protection Regulation (RGPD), by the Directive and the law n° 78-17 of January 6, 1978 called "Informatique et Libertés" to ensure the best level of protection of your personal data. For any information on the protection of personal data, you can also consult the website of the Commission Nationale de l'Informatique et des Libertés https://www.cnil.fr/.
Who is responsible for processing my personal data?
The personal data collected on the wwwchicled.fr site are processed by :
Innovations On Line Products RC Toulouse 814 165 213
Domiciled at 5 Esplanade Compans Caffareli BAT A, 31000 Toulouse.
Why does Innovations On Line Products collect my personal data?
INNOVATIONS ON LINE PRODUCTS uses your personal data mainly for the following purposes
Order management and customer relations
We need your personal information to manage your orders and their follow-up (e.g. deliveries, invoices, accounting and in particular the management of customer accounts, the management of the satisfaction survey programme, the management of complaints and after-sales service, the selection of customers for studies, surveys and product tests.
Payment of your orders
When you pay on our sites, your payments are secure. INNOVATIONS ON LINE PRODUCTS does not collect your data. All your bank details are collected only by our certified service provider Monetico Paiement and our bank CREDIT MUTUEL to ensure the security of payments.
Payment at the time of purchase
Our systems are equipped with Monetico Paiement. When you pay for an order, the entire transaction is carried out in encrypted mode. You temporarily leave our sites in full transparency to our certified service provider Monetico Paiement to save your bank details.
This is the guarantee that :
- INNOVATIONS ON LINE PRODUCTS will never know your card number
- Monetico Paiement will not know anything about the details of your purchases since only the total amount and the order number are transmitted by INNOVATIONS ON LINE PRODUCTS
- Monetico Payment uses the standardised encryption system called "the TLS protocol". When you are on the payment page, a pictogram in a corner of your browser, or the browser is in "https://" mode instead of "http://": one of these signs must be present (Chrome, Firefox, Internet Explorer or Safari browsers)
- Check these elements before entering confidential data, this is a guarantee of security. In order to use the most powerful protocols, we recommend that you use the latest version of your browser.
On the Monetico Payment site, you will be asked for
- The credit card number (15 or 16 digit numbers) ;
- The expiry date;
- The visual cryptogram (last 3 or 4 digits on the signature strip of your card).
With the deployment of 3D-Secure (recognisable with the logos "Verifed By Visa" or "MasterCard SecureCode") your bank will also ask you to authenticate yourself during payment by entering confidential information on a web page of your own bank.
Fight against Fraud
The personal data collected on our sites are also processed in order to secure payments and deliveries and thus ensure an optimal quality of service. INNOVATIONS ON LINE PRODUCTS determines the level of fraud risk associated with each order through human analysis. Within the framework of this analysis, INNOVATIONS ON LINE PRODUCTS is likely to question its providers specialized in the prevention of the risks to refine its analysis. Some of these service providers can be made recipients of the result of the analysis carried out and can use it on their behalf to feed their own file of incidents.
INNOVATIONS ON LINE PRODUCTS may, depending on the results of the control carried out on the orders, take security measures, in particular requesting additional evidence. These measures will have the effect of suspending the execution of the order or, if the result of the analysis does not guarantee the security of the order, to cancel it. The fraudulent use of a means of payment or a fraudulent delivery will result in the registration of data related to the order in the alert file of INNOVATIONS ON LINE PRODUCTS, which may, in future orders, lead INNOVATIONS ON LINE PRODUCTS to perform additional checks. You can at any time present your observations to our services in charge of fraud.
Security of our sites
Customer insight and site statistics
We may use data to better understand our customers or for statistical purposes to analyse activity on our sites and improve the services we offer. We analyse customer journeys, perform audience measurement, for example, we measure the number of pages viewed, the number of visits to our sites, as well as the activity of visitors on the sites and their frequency of return.
What personal data is collected?
We collect the information you provide to us when:
- You create your customer account on our sites
- You place an order on our sites
- You browse our sites and consult our products
- You contact our Customer Service
- You write a comment or leave a review on our products
- You answer a satisfaction survey
- You consult our advertisements
What communications may I receive?
Information and newsletters
- Service emails
Following an order you will receive an email to allow you to follow up on your order (order confirmation, information on the delivery of your parcel...). These service messages are necessary for the proper execution of orders and services. The legal basis for this processing is the contract. The receipt of this information is not linked to the choices you express for the reception of newsletters and commercial offers.
- Newsletters INNOVATIONS ON LINE PRODUCTS
Following the creation of your account, if you have not opposed, you can receive information and commercial offers from INNOVATIONS ON LINE PRODUCTS by email or sms. These newsletters allow you to keep you informed of the news of INNOVATIONS ON LINE PRODUCTS and the advantages you can enjoy in our online shops on products or services to those you have already ordered or consulted. The legal basis for this processing is the legitimate interest of INNOVATIONS ON LINE PRODUCTS . We measure the opening rate of our electronic mailings in order to adapt them to your needs. You can manage your choices at any time by writing to us.
- Satisfaction surveys or product feedback requests
Following a purchase on our sites, we may solicit your opinion by e-mail through questionnaires. These satisfaction surveys or requests for opinions may be solicited by approved partners. The legal basis for this processing is the legitimate interest of INNOVATIONS ON LINE PRODUCTS. You can object to these surveys or requests for opinions directly in the e-mails sent to you or by writing to us directly.
- Newsletters of "Partners
If you have agreed to receive offers from the entities of the INNOVATIONS ON LINE PRODUCTS group and "partners", you may receive offers from other e-commerce sites of the group by electronic communication (email, sms...) as well as from selected commercial partners. The legal basis for this processing is consent. You can withdraw your consent at any time by writing to us directly.
- Postal mail
If you have not objected, you may receive offers and information by post from group companies and business partners. The legal basis for this processing is the legitimate interest of INNOVATIONS ON LINE PRODUCTS.
- Telephone contact
If you have not objected to this (except for automated telephone canvassing, which will be subject to your express consent), you may be contacted by our operators or partners to propose offers and services to you. The legal basis for this processing is the legitimate interest of INNOVATIONS ON LINE PRODUCTS.
We may offer you alerts in order to be informed by email of an availability or news of interest to you. These alerts allow :
To be informed punctually of the next availability of the product which interests you.
You can subscribe to the alert by clicking on the "Alert" button. The alerts to which you are subscribed are listed in your Account. Alerts are different from newsletters. To stop receiving alerts, you must unsubscribe in the "My Account" section of your customer area.
On what legal basis and for how long is my personal data processed?
The processing of your personal data is justified on different grounds (legal basis) depending on the use we make of the personal data. Below are the legal bases and retention periods that we apply to our main processing operations.
Legal basis for processing
The legal bases include
- Contract: the processing of personal data is necessary for the performance of the contract to which you have consented.
- Consent: you agree to the processing of your personal data by means of an express consent (check box, click ....). You can withdraw this consent at any time.
- Legitimate interest: Innovations On Line Products has a commercial interest in processing your data that is justified, balanced and does not infringe your privacy. With certain exceptions, you may object to processing based on legitimate interest at any time by notifying Innovations On Line Products.
- The law: the processing of your personal data is made compulsory by a legal text.
Most of your customer account information and order history data is kept for as long as you are an "active" customer and for a period of 5 years from your last activity (e.g. purchase, login to your account). Your data is then archived with restricted access for a further period of time for limited purposes permitted by law (payment, warranty, dispute maintenance, etc.). After this period, they are deleted.
Who are the recipients of my data?
Transmission of data to subcontractors
The data we collect may be transmitted to service providers (subcontractors) - which INNOVATIONS ON LINE PRODUCTS uses to perform its services in the context of the purposes mentioned above, for example for the management, execution, processing and payment of your orders, as well as for marketing operations.
Sharing of data between INNOVATIONS ON LINE PRODUCTS within our group
Your data may also be transmitted to other e-commerce sites of the group
The categories of recipients who can receive personal data from INNOVATIONS ON LINE PRODUCTS are :
- The marketing and advertising agencies working on behalf of INNOVATIONS ON LINE PRODUCTS
- Partners customer reviews and satisfaction surveys
- Social networks
- The police authorities in the context of judicial requests
- Customs services
For advertising targeting
- In the context of our advertising activity
We inform you that we may communicate some of your non-identifying data to partners, such as customer profiles (socio-demographic data and purchase profile), cookies or technical identifiers without it being possible for them to identify you by name for the purposes of advertising targeting on our site or on third-party sites (see also the section on cookies and advertising targeting)
- On social networks
We inform you that we may share some of your non-identifying information in order to contact you and send you personalized advertisements on social networks.
For commercial prospecting by third parties
- Email and SMS marketing
Your email and sms data may be passed on to partners for electronic marketing campaigns only if you have agreed to this. You can withdraw your consent at any time by making a specific request in the chat agent on this page.
INNOVATIONS ON LINE PRODUCTS does not rent, sell or transfer data to third parties for electronic commercial prospecting (e-mail and sms).
- Prospecting by telephone and post
Your postal and telephone data may be transmitted to third-party advertisers through partners (marketing agencies or data brokers) in the context of postal and telephone prospecting campaigns. In this context, segmentation and profiling may be carried out for the purposes of these postal and telephone prospecting campaigns. You may object to this at any time by notifying our services by e-mail and/or by registering on the Bloctel list on the website: http://www.bloctel.gouv.fr/
To enable us to link your different terminals (computers, mobile phones, etc.) and provide you with a harmonised experience on the different devices you use. To find out more about the device reconciliation system or to object to it, please visit http://www.criteo.com/fr/privacy/
You can also set your cookie preferences to directly manage cookies related to ad targeting from the cookie information page.
How can I express my choices about the use of my data?
We are actively working on improving our choice manager in your account to give you more control over the use of your data.
You can withdraw your consent at any time where processing is carried out on this basis or object to the uses of your data described above:
- When creating your account via the dedicated opposition boxes or links on the account creation page
- Then at any time
- -Online by going to your account under "My personal data".
- -By post to the address: INNOVATIONS ON LINE PRODUCTS consumer service, 5 Esplanade Compans Caffareli, Bâtiment A - 31000 Toulouse
In order to enable us to understand your request properly, you may for example specify one or more of the following reasons:
- To stop commercial prospecting:
"To stop emailing INNOVATIONS ON LINE PRODUCTS and/or
"Stop e-mail Partners".
- For opposition to telephone canvassing
With INNOVATIONS ON LINE PRODUCTS "Stop telephone canvassing".
With Bloctel: See https://conso.bloctel.fr/index.php/inscription.php
- To stop postal prospecting
"Stop postal prospecting
- To stop sharing data for customer knowledge purposes within the INNOVATIONS ON LINE PRODUCTS group
"Opposition to sharing within the INNOVATIONS ON LINE PRODUCTS group
- For refusal to personalise our services
"Opposition to personalisation of services"
- To stop advertising targeting
"Opposition to sharing with third parties for targeted advertising
- To delete your customer account
"Delete my account
What are my rights regarding the use of personal data?
In accordance with the regulations on the protection of personal data, you can exercise your rights (access, rectification, deletion, opposition, limitation and portability if applicable) and define the fate of your personal data "post mortem" by mail to :
INNOVATIONS ON LINE PRODUCTS , 5 Esplanade Compans Caffareli, Bâtiment A - 31000 Toulouse.
In order to enable us to respond quickly, please indicate your surname, first name, e-mail address and, if possible, your customer reference number, and specify the address to which the reply should be sent.
We may carry out identity checks to ensure the confidentiality and security of your data. In certain cases, you may be asked to provide a copy of an identity document bearing your signature. A reply will then be sent to you within a maximum of two months following receipt of the request.
At any time during the risk analysis conducted by INNOVATIONS ON LINE PRODUCTS in the context of fraud prevention, you can present your observations.
You also have the right to lodge a complaint with the Commission Nationale de l'Informatique et des Libertés (CNIL), notably on its website www.cnil.fr.
INNOVATIONS ON LINE PRODUCTS has a Personal Data Protection Officer responsible for ensuring the protection of personal data. You can contact him at the address: firstname.lastname@example.org.
What use is made of the data in connection with the Social Networks?
We inform you that information linked to your browsing is collected by the social networks for the purpose of targeting advertising on their own behalf via the cookies that are deposited when you browse our sites. The data transmitted is browsing data (pages visited, products viewed, category of products viewed, etc.) and purchasing data (products purchased or categories of products purchased).
The legal basis for this processing is the consent you give when accepting cookies. You can withdraw your consent by setting your choices in your browser or in our cookie manager.
We also share certain data (contact details) with our partners in order to send you personalised INNOVATIONS ON LINE PRODUCTS advertising on social networks. The data that we send from time to time (name, first name, email, postal code, telephone number, etc.) is encrypted. They do not allow you to be identified directly and are only used to establish a correspondence (Matching) to recognize you as a customer of INNOVATIONS ON LINE PRODUCTS in order to send you personalized advertising on the advertising inventory offered by the social networks. The legal basis for this data processing is the legitimate interest of INNOVATIONS ON LINE PRODUCTS. You have the possibility of refusing these advertising targets by informing us (see section my choices) or from your social network user account.
We also collect on our own behalf certain personal information and data in connection with your activity on the INNOVATIONS ON LINE PRODUCTS social network pages or INNOVATIONS ON LINE PRODUCTS sites and applications that use social network services. This data is used for statistical analysis (use of our pages and applications) as well as for advertising purposes to improve our business relationship and advertising to you in order to provide a personalized and social experience.
The information collected by INNOVATIONS ON LINE PRODUCTS on its own behalf in connection with social networks is governed by these conditions and the specific conditions of the applications INNOVATIONS ON LINE PRODUCTS. However, INNOVATIONS ON LINE PRODUCTS is not responsible for the subsequent use of your data by social networks on their own behalf.
We invite you to consult the personal data protection policies of our various partners (eg Facebook, Google, Instagram, Snapchat, etc ...) in order to know exactly what information is collected by these third parties. You can also configure access and confidentiality of your data directly on the social networks.
Our site uses "plug-ins" or social modules. These include small "like" and "share" buttons on third-party social networks such as Facebook, Twitter, Google+.... Which you can find on our sites and applications. They allow you to "like" and share information from our sites and applications with your friends on social networks. When you visit a page of our INNOVATIONS ON LINE PRODUCTS sites (web or mobile) containing plug-ins or social modules, a connection is established with the servers of the social networks (Facebook, Twitter...) which are then informed that you have accessed the corresponding page of the INNOVATIONS ON LINE PRODUCTS sites.